Frequently Asked Questions about VISITicket.com cards

Q: All Products - When does my product become activated?
A: Your product becomes activated the moment you use it at your first participating location.

Q: All Products - Is a 1-day product good for a calendar day or for 24 hours?
A: The products are valid for specific calendar days, and not for 24 hour periods. A 1-day product ends when the last participant closes, or midnight if a participant is open later than that, on the day you first use it. So, if you start late in the afternoon, you only have until midnight that night at the latest to enjoy your passes.

Q: Attractions Passes - Is there a limit to how many attractions I can visit in one day?
A: No. There is no daily limit. You can visit as many of the participating attractions as you choose.

Q: Attractions Passes - Can I visit the same attraction twice in one day?
A: Unfortunately, no. You may visit each attraction only once per day. However, if you purchase a multi-day pass, you may return to that attraction the next day for another visit.

Q: All Products - I am staying in Las Vegas for one day. Can I purchase a 2-day Las Vegas product, use it one day and come back again in six months to use the other day I have left?
A: No, multi-day products are only good on consecutive days. The moment you use your product it becomes activated and starts counting down its valid period for the purchased life of the pass – 1, 2, 3 or 5 consecutive days. It will expire at midnight on the last valid day.

Q: All Products - Do I have to use a multiple day product on consecutive days or can I pick and choose which days I would like to use it?
A: Your products are only valid for consecutive days. For example, if you purchase a two-day pass, and use it for the first time on Monday, it will then expire at midnight on the next day, Tuesday.

Q: All Products - What if I lose my card?
A: VISITicket.com is not responsible for lost or stolen passes. Please be sure to put the pass in a safe place upon receipt. Try to note the unique number on your card. If you know that number, call 800-490-9330 and we can check your card to make sure it has not been used. Once non-use is confirmed, we will instruct you on how to get a replacement card.

Q: All Products - Can I purchase a product valid for only one customer to share with a friend at the same participating locations?
A: Each product is valid for 1 individual only and you may only visit each participant once per day, so sharing the product with a friend at the same location on the same day is not possible. If you use your card at an attraction and try to pass that same card to your friend to use, the reader will reject your second attempt and admission will not be granted.

The number of valid products can be different from the number of valid cards. Products purchased for multiple individuals can be programmed onto the same card. In these cases, 1 card can be presented at a single location and used for the number of valid products on the card. Anyone trying to gain entrance above the number of valid products on the card will not be accepted.

For example, a group of 4 can purchase 4 One Day Power Passes and have them put on the same card. That card will then have 4 valid one day Power Passes on it that can be presented at each location to allow entry for all four people.

Q: All Products - I did not use my card after I purchased it. Can I get a refund?
A: All sales are final. There are no refunds for unused cards. However, your products are good throughout the coming year. They may be used on another trip to the city they were purchased for.

Q: All Products - How Will I Receive My Order?
A: After completing your online purchase, simply print out your voucher and use it to pick up your card at one of our redemption locations in your destination city. The redemption location(s) will be listed on your voucher.

For some products* shipping is available for an additional fee. Just select your preferred method during checkout process: U.S. Mail (please allow 7 to 10 days), or FedEx two-day or three-day delivery.

* Shipping is not available for the New York Pass, Philadelphia Pass, Brooklyn Pass, or New Orleans ShoppersTicket.

Q: All Products - Is there a difference between the 1, 2, 3 or 5 day passes in which attractions are included in the products?
A: There is no difference between the 1, 2, 3 or 5 day options in which participants are included in the products. With the products you can visit as many of the participating locations as you choose once per day for the number of days purchased.

Q: What ages are eligible for a children's product?
A: A children's card can be purchased for any child age 12 and under.

Q: All Products - Where can I pickup my products if I have a VISITicket.com voucher?
A: Please see our list of redemption locations.

Q: MealTickets - Can I Visit the Same Restaurant More Than Once Per Day?
A: Yes. If a participating restaurant that you like offers breakfast, lunch and dinner you could choose to have all 3 meals in one day there.