Frequently Asked Questions about VISITicket.com cards

Q: All Products - When does my product become activated?
A: Your product becomes activated the moment you use it at your first participating location.

Q: All Products - Is a 1-day product good for a calendar day or for 24 hours?
A: The products are valid for specific calendar days, and not for 24 hour periods. A 1-day product ends when the last participant closes, or midnight if a participant is open later than that, on the day you first use it. So, if you start late in the afternoon, you only have until midnight that night at the latest to enjoy your passes.

Q: Attractions Passes - Is there a limit to how many attractions I can visit in one day?
A: No. There is no daily limit. You can visit as many of the participating attractions as you choose.

Q: Attractions Passes - Can I visit the same attraction twice in one day?
A: You may visit each attraction only once per day.

* Niagara Falls Power Pass note - Ticket policy for the Cave of the Winds Hurricane Deck, Maid of the Mist® Boat Tour, Niagara Adventure Theater, Niagara Falls Scenic Trolley, and Niagara Gorge Discovery Center. Only one (1) admission ticket to the above listed attractions is included with the Niagara Falls Power Pass, regardless of the number of days the Power Pass is valid. The single admission tickets to these attractions are part of the Niagara USA Discovery Pass book. The Niagara Falls Power Pass includes only one (1) Niagara USA Discovery Pass book per Power Pass, regardless of the number of days the Power Pass is valid.

Q: All Products - I am staying in Las Vegas for one day. Can I purchase a 2-day Las Vegas product, use it one day and come back again in six months to use the other day I have left?
A: No, multi-day products are only good on consecutive days. The moment you use your product it becomes activated and starts counting down its valid period for the purchased life of the pass – 1, 2, 3 or 5 consecutive days. It will expire at midnight on the last valid day.

Q: All Products - Do I have to use a multiple day product on consecutive days or can I pick and choose which days I would like to use it?
A: Your products are only valid for consecutive days. For example, if you purchase a two-day pass, and use it for the first time on Monday, it will then expire at midnight on the next day, Tuesday.

Q: All Products - What if I lose my card?
A: VISITicket.com is not responsible for lost or stolen passes. Please be sure to put the pass in a safe place upon receipt. Try to note the unique number on your card. If you know that number, call 800-490-9330 and we can check your card to make sure it has not been used. Once non-use is confirmed, we will instruct you on how to get a replacement card.

Q: All Products - Can I purchase a product valid for only one customer to share with a friend at the same participating locations?
A: Each product is valid for 1 individual only and you may only visit each participant once per day, so sharing the product with a friend at the same location on the same day is not possible. If you use your card at an attraction and try to pass that same card to your friend to use, the reader will reject your second attempt and admission will not be granted.

The number of valid products can be different from the number of valid cards. Products purchased for multiple individuals can be programmed onto the same card. In these cases, 1 card can be presented at a single location and used for the number of valid products on the card. Anyone trying to gain entrance above the number of valid products on the card will not be accepted.

For example, a group of 4 can purchase 4 One Day Power Passes and have them put on the same card. That card will then have 4 valid one day Power Passes on it that can be presented at each location to allow entry for all four people.

Q: All Products - I did not use my pass after I purchased it. Can I cancel it?
A: Your products are good throughout the coming year and they may be used on another trip to the city they were purchased for.

However, if your products were purchased directly from VISITicket.com and are completely unused, you can make a cancellation request by sending an email to cancelrequest@visiticket.com. There is a $15.00 Cancellation / Return Fee per pass that will be deducted from the refunded amount. (i.e. Cancellation / Return Fee for 2 adult Power Passes = $30) The cancellation request email should include the following – Customer Name, Contact information, Voucher number, confirmation that the product(s) have not been used, confirmation that the cancellation fees are understood.

Q: All Products - How Will I Receive My Order?
A: After completing your online purchase, simply print out your voucher and use it to pick up your card at one of our redemption locations in your destination city. The redemption location(s) will be listed on your voucher.

For some products* shipping is available for an additional fee. Just select your preferred method during checkout process.

Orders where a physical shipping option has been selected will be processed during regular business hours within 24-48 hours of receipt. Orders placed on weekends will be considered Monday orders.

Delivery times are not guaranteed. If there is a chance your order will not arrive in time for your travel plans, based on the approximate processing and shipping times, please do not select physical shipping and instead choose the ‘with EMAIL VOUCHER’ option.

* Shipping is not available for the New York CityPass.

Q: All Products - Is there a difference between the 1, 2, 3 or 5 day passes in which attractions are included in the products?
A: There is no difference between the 1, 2, 3 or 5 day options in which participants are included in the products.

Q: What ages are eligible for a children's product?
A: A children's card can be purchased for any child age 12 and under.*

Children under the age of 2 may not need to purchase a pass as some locations will let them in without charging admission. We recommend passes for all children aged 2 and up.

*Please note that the New York CityPass youth age range is 6- 17.

Q: All Products - Where can I pickup my products if I have a VISITicket.com voucher?
A: Please see our list of redemption locations.

Q: MealTickets - Can I Visit the Same Restaurant More Than Once Per Day?
A: Yes. If a participating restaurant that you like offers breakfast, lunch and dinner you could choose to have all 3 meals in one day there.

Q: Niagara Falls Power Pass - Can the Niagara Falls Power Pass be used at border crossings?
A: No. The Niagara Falls Power Pass includes participants on both the United States and Canadian sides of the border. Power Pass holders will need to provide the documentation required by each government to cross the borders. The Niagara Falls Power Pass cannot be used as a form of identification for border crossings. For specific information regarding travel documents required please contact the Canadian Border Services Agency at www.cbsa.gc.ca or the US Department of State at www.state.gov/travel/.

Q: Attractions Passes - What happens if a location is closed due to poor weather conditions?
A: Please note that some participants may be closed, or tours cancelled, at any time due to poor weather conditions.

As is stated in the terms and conditions, ‘conditions at these attractions may change at any time. We cannot guarantee that each facility will continue to honor its indicated commitments at the time you make use of your card.’